Contact the Team at Security Max Self Storage

Update #2 – Monday 3/31/2025

Words can’t express how grateful we are for everyone’s kindness and patience over the weekend as the hard work of recovery got underway.  At this time, we are optimistic that only Sections A and C of the building were affected by water.  We are also relieved that even in these two Sections, a large majority of customers experienced little or no water damage.  At the same time, we are saddened and sorry that a few of you were hit hard.    

Thankfully we have yet to find any indication that Section B was affected by water.  However, if you have a unit that backs up to the shared wall between B and C, we encourage you to inspect your unit as a precaution.  

We heard two common questions this weekend:

• What about the smell of smoke?    The smell was thankfully reduced by Sunday with the help of industrial fan circulation since Friday.  However, smoke remediation efforts will be stepped up further with special equipment now that police concluded their work today.
•  Do you have any empty units I can relocate into?    Yes, if switching units will help you clean and reorganize your unit contents, we still have a few available as of 3/31/25. 

What’s Next?  

• Access Codes and Normal Operating Hours from 5:00am to 10:00pm resume tomorrow, Tuesday April 1st.
• We have 59 Customers who still NEED TO INSPECT THEIR UNITS.  If that’s you, please make plans to check your unit ASAP and then TEXT or EMAIL us with a brief update.  A big “THANK YOU” to the 77 of you we saw and talked to this weekend!!
  • 931-837-3218
  • kayce@securitymaxstorage.com
• A text notification will be sent when our restoration partner fully completes their remediation work.  In the meantime, please be careful navigating aisleways.   

We can’t thank everyone enough for your patience and cooperation.  Your timely assistance in inspecting and addressing any water in your units has greatly helped us expedite recovery efforts.  As a small gesture of appreciation, we will not be charging rent for the month of April in any Sections of the facility.

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Update #1 – Friday 3/28/2025

We are very grateful for your patience as we navigate this challenging ordeal.  This is a difficult situation, and we sincerely apologize for the concern and inconvenience this has caused.  Our monitoring service notified us yesterday evening of a fire event at our McMinnville property.  After ensuring the structure was safe, the Fire Dept allowed us to inspect the building late last night.

Thankfully our facility is equipped with a sprinkler system that quickly extinguished the fire, and this is almost exclusively a water and smoke remediation effort.   We have already engaged a restoration company, and they began water removal and smoke remediation earlier this afternoon.

While we strive to provide a safe and secure environment for our tenants, unfortunately, this fire was a tragic event beyond our control.  We do not know the content, nor the value of individual storage units and they are not covered by our facility’s insurance policy.  As outlined in our rental agreement, it is recommended that tenants obtain personal insurance for the contents of their units to protect against such events.

Police are also continuing to investigate what started the fire.  As a result, we unfortunately have to restrict the building to “Supervised Access” until next Tuesday, April 1st.  We have been advised evidence collection should be complete by that time and normal access hours will likely resume afterwards.  

Next Steps:

1.  We will open the building tomorrow, Saturday, March 29th from 9:00am to 4:00pm CST.
2.  Contact your Home Owner’s insurance or other provider and advise them of the situation.  They may give you specific instructions for documenting any potential damage.
3. Please check in with a Security Max staff member onsite before visiting your unit.
4. Police have requested that tenants take a photo of the outside of their unit that includes the unit number AND photos of the Interior of your unit.
5. Please update a staff member about the condition of your unit after you’ve inspected it.  

As we continue to diligently work through this recovery effort we will communicate additional next steps as promptly and efficiently as possible.  Please know we have over 250 customers at Durham St so we greatly appreciate your patience.